The holidays are over...and so is my experiment into doing as much of my Christmas shopping online as possible.
Overall, it went very well. But keep in mind that I started on Black Friday and the bulk of my shopping was done by December 9. That gave plenty of time for slow-pokey packages to finally make their way to me.
But for future reference, I tracked the performance of different businesses and decided to share what I learned with you. You probably will find that you agree with a lot of these. First, the biggest winner...
This one will be a real surprise (*said sarcastically*)...
All the way up until the week of Christmas, you could order items and they'd show up to your house in two days. I was ordering mostly non-Christmasy things by the end, but I was amazed at how well Amazon did at getting things here on time...as long as you chose things that promised two-day delivery, that is. That brings me to my next winner:
Yes, the postal service. I take back everything I previously said about USPS because this year I learned the difference between big-city USPS and small-town USPS. In a small town, the post office ROCKS! Our mail carrier packed his little car to the brim every day and brought our packages to the front door. Then his boss would come and deliver what his car couldn't hold later that day. Chevy Chase got small-town mail delivery all wrong!
That, sadly, brings me to the losers. This year's biggest loser?
Okay, so I get that you don't have your act together to get packages to people when you say you will. But FedEx, your online tracker was broken with every package I tried to look up. Coincidence? Then I saw on the news that FedEx had trouble delivering this holiday season and I knew...something wasn't right. The post office is kicking FedEx's butt at delivery?
Time for a second loser. This one goes to the company who took for-freakin'-ever just to put my items in the mail after ordering them. It's Christmas. Let's get to steppin', people.
Kohl's mostly won the whole "holiday sales" game, but they end up on my bad list for letting me know on December 7th that an item I ordered on November 27th (Black Friday) was "no longer available." After ten days, I was thinking, "What? You haven't shipped that already? Really?" And then I wondered if the item was out of stock on November 27th or they just gave the item to someone else in the ten days they were sitting on my order. All else was great, including their incredible deals, but for shipping speed, this company gets a big fat, "Bad job."
The biggest loser of all, though? Gift wrapping! Because no matter how much time and aggravation you save by shopping online, you still find yourself standing there, holding a roll of gift wrap while staring at this:
Who were your business winners and losers this Christmas season?