Wednesday, October 08, 2014

What Do You Mean You Don't Carry My Book?

Okay, I admit it...I recently indulged in a six-season Real Housewives of New Jersey viewing binge. Hey, they're all on Hulu Plus. How can you resist?



There was one scene from Season 4 that I had to rewatch three times. It was that good. It was also something every published author can relate to...sort of. Soon-to-be inmate Teresa Giudice, who can't even say "I'm a New York Times bestselling author" correctly yet is one, walked into a Manhattan bookstore to find that her second cookbook wasn't on the shelves.



So she does what many of us have done in that situation. She walks up to the person behind the cash register--who, in this case, looks twelve--introduces herself, and tells him she's written an Italian cookbook.



The employee, having no idea that she's a "New York's Times bestseller's author," as she puts it, looks unimpressed. Apparently the camera crew that came to film her looking for her book didn't tip him off that she might be somebody people are interested in, since his exact response to her request that her cookbook be in the store was that they stock "by customer demand."




She persisted, but even after the guy found her cookbooks in the system, he showed no interest in ordering them (camera crew or not) because their store is a "really specialized bookstore." She graciously shook his hand and turned to leave as you should do...



Then told him, "I just have to go to a Barnes & Noble's so I can make the bestseller's." (Which you shouldn't do.) He informed her "We don't say the 'BN' word here."

It's just nice to know we aren't the only ones who go through this stuff.

47 comments:

  1. If it can happen to a New York Times best selling author, it can happen to any of us.
    Although I rather freaked the first time I walked into our local Barnes and Noble and saw my book.

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  2. Ah yes it must be difficult and sad to be in this situation.

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  3. That book store was not about customer service... how odd in these times.

    It must be so cool to see your book in a book store... I'd love that one day♡

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  4. I quit watching the show this season (don't like the new people) but I do remember that scene. Funny!

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  5. they don't have my books in my city's bookstore either :) but whenever there's a bookfair all the stalls have them in tones....

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  6. Interesting. So this was a lesson on two parts, really. A) Customer Service and B) Passive Aggressive Behavior. I think this is why I avoid reality--TV or not. :)

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  7. I wonder how long that book store will be in business.
    Hugs,
    JB

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  8. Sounds like our local branch of Waterstones which I'm led to be believe is our version of B&N.

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  9. The lack of customer service is troubling.

    I've complained about librarians, too. After dealing with a smug and rude young lady at a genealogy library, it was all I could do not to say, "You understand that when you interfere with people getting the books in their hands to read, your purpose for being here ceases to exist?"

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  10. I once had BaN order me some books that weren't in their stores. It was specially for me. It's hard to get any store to make something a regular item by one request

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  11. This kid just didn't have a clue did he? No he didn't. Bless his heart.

    Have a fabulous day. ☺

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  12. Ha! How could he have not known that she was supposed to be "somebody" with those cameras following her? SMH. Too funny!

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  13. well, maybe bn sales are helping to pay her legal fees.

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  14. I wonder if the producers asked the clerk to be less than helpful. Because they like to stir up trouble for the "drama".

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  15. =) The book world has blown up so huge in recent years, it's a wonder you can find any book you're looking for in any specific store. Thank goodness for Amazon!

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  16. I have to agree with the commenter that said they wondered if the producer wanted the clerk to act like this for the drama it could cause. I always question the events in reality TV. However, I think if I ever got to be a published author, I would want to see my book in bookstores :)

    betty

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  17. It's a grueling business we are in now.. even the agents pass on a book if it doesn't look like a 50 Shades or Harry Potter, and the bookstores are not different.

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  18. haha probably all a set up, the only thing reality about reality TV is the word, everything else is made up.

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  19. Hi Stephanie .. well I suppose it could happen - but it's rare to find customer service people really interested in their job - though you think someone in a book store would be interested and sensible to need to know more -

    Cheers Hilary

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  20. I do agree with Pat Hatt and Liz A. that it was probably a setup--they probably told the bookstore owner to look disinterested in her. In real life, the whole thing could very easily have happened (since specialized bookstores do exist that would have no way to sell an Italian cookbook), but I think any bookstore would at least pretend to want to carry her book when it was obvious it was going to be aired on national TV.

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  21. It is surreal to see your book in a bookstore, but most books don't wind up there. I usually only see mine when I've signed at that particular store.

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  22. One B&N in Nashville had mine--I drove all the way there (the rich side of town) to see it and photograph it. My hometown B&N didn't have it but they ordered it when I introduced myself. I heard later that for three months, people were coming in on a fairly regular basis to ask for it--all my former childhood friends, I'm assuming. Plus I did some appearances in the area. I like to think that the fact that I was still doing events in July and August helped them carry it a little longer than they might have!!! But yeah, the independents are better about supporting local authors, so I would recommend starting there first.

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  23. It is as much reality based as I am Angelina Jolie. They need permission to film and to be on the show but people who work for the show probably have people who go out to bookstores to see if her book was on the shelves and found this book store. Thankfully it was not on the shelf but it must feel good since other much better qualified writers often are not on the shelves either.

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  24. Birgit, it probably was a store that only carries books from the 1800s or something!!! Heck, Teresa was probably even in on the whole thing. Yeah, the show is very staged and manipulated. By the time I got to season 6, I was getting a little sick of the people the producers kept planting to manipulate things and cause fights at big events.

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  25. Wow, I'm sure that was not cool at all.

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  26. I don't think Theresa has yet to read any of "her" books, let alone write them.

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  27. I know the problem well, but I take joy in knowing that I passed on the show.

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  28. You'd think, in this age of dwindling bookstores, they would be all over her with almost slavish customer service.

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  29. Hah! That's pretty classic. Definitely makes me happy to know I'm not alone :)

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  30. LOL! Too funny.

    But seriously as an author that would be really disheartening to go into a book store and not see your book, unless of course it is because they are all sold out. :P

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  31. Kindlemom--Or even worse, you go in and ask and they tell you they sent all those back because they had to make way for the new titles coming out!

    I don't know why I assume my book would stay on the shelves for years!!!

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  32. Love Real Housewives myself, but more of an NYC girl. The Jersey girls just don't do it for me like crazy eyes Ramona does.

    On a side note, I'm sure Teresa will write a tell-all about her upcoming 15 month prison sojourn and become that "New York's Times bestseller" like she wants to be.



    Hahaha :)

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  33. This post is excellent! Thanks for pointing this episode out. I haven't watched any of the Real Housewives, but it is interesting to know that bestselling authors may find their books aren't sold in certain venues too. Sounds like the situation could have been handled better.

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  34. Hi Stephanie! Sure looks like you hit a chord with people here. I don't have a book, but if I did, I'd be stalking stores too! I remember hearing a talk one time from an author. He saw his book on the shelf, and grabbed it. He went to check out and asked the man "Is this a good book?" The cashier wrinkled his nose and suggested a different author. Ouch!

    It's hard to check the ego at the door, and especially at the checkout line!
    Blessings,
    Ceil

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  35. Funny but uncomfortable to watch, I bet.

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  36. bahaha. my friend is always telling my I need to watch this, and now I think I will be giving it a try. This had me cracking up.

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  37. Well, if it can happen to her it can happen to anyone. Is that the reason why I have never written a book? :-) Nah, I'm just plain lazy.

    Greetings from London.

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  38. Y'know, I hate to admit it, but this IS reassuring. It's nice to know that not even celebrities can make it onto every shelf!!

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  39. Sorry but I just feel she's full of herself. Not every store is going to have your book even if you're famous. I love the last line with that that guy said about the 'BN Word'.

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  40. I guess it can happen to any of us!

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  41. I've never watched this show. But I'm sure it's all about making good TV that has little to do with reality. Still, it's good that more people now know that every book store doesn't stock every book.

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  42. Sad to be in this situation. But really the store should train the people for better customer service.

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  43. I don't have words for this one. It's just surprising she'd expect every store to have her book, but if it's her first, it's a learning experience.

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  44. Interesting...thank you for sharing.
    Carla

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  45. I watched an episode of this for the first time the other night when I was completely shamelessly off my face drunk - I watched it with my best guy friend who is strangely obsessed with it.

    Some of those women scared the living daylights out of me man!!!

    www.bohemianmuses.blogspot.com

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  46. Thank you so much for visiting my blog Stephanie. Your post reminded me of an incident that took place with me. I was browsing in a shop once in India and there was a man next to me doing the same. After sometime he moved away and I noticed that suddenly there were people gathering around him and a camera following him. Intrigued a bit I asked the sales girl what was all that about. The girl almost reverently said a name of course it didn't mean a thing to me so I asked who is that? Her eyes almost popped out and she said madam don't you know he it the famous actor. I could only say a feeble oh to that๐Ÿ˜„ I am afraid I was not as star struck as her and that was sort of sacrilageous for her ๐Ÿ˜ƒ

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  47. Customer service is dead.

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