Tuesday, September 02, 2014

The Genius Bar: An Otherworldly Experience

I've always been a Microsoft Windows person, mostly because it's my comfort zone. But I love my iPhone and Windows 8 has me thinking about making the switch.



My husband has all Apple devices for work, though. And that meant he had to pay a visit to a place I'd only heard about. A place of legend. The Apple Store.



Even the store looks like something out of a sci-fi movie. Inside are all the devices your friends tell you that you should have.



One thing that stood out to me was the number of employees. Even on a busy Saturday morning, there were more workers than customers.




Compare that to the AT&T store, where you take a number and hope someone gets around to you...




Or Best Buy, where you have to beg for help from someone who really doesn't know all that much about anything but the computer he owns...



And the Apple Store is definitely a better experience. These people know everything about Apple. They even have a Genius Bar.



It's a tad more impressive than the Geek Squad's setup.



Have you ever been inside an Apple Store?

45 comments:

  1. But of course! Usually just to check out a product though, or look for an accessory. (I'm a PC guy, but all of our gadgets are Apple.) The allure of the latest iPad is hard to ignore. Meaning we'll soon have an iPad in every room of the house...

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  2. When my oldest graduated from college, the first thing she wanted to do was buy a MacBook something or other. I went with her and was impressed with the store, for sure!

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  3. I have never been to an Apple store... I'm not a fan...

    It is great to see that they staff the store well and with people who know what they are selling.

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  4. I've only been in an Apple store maybe once or twice, briefly. I also have a Mac (an iPhone, iPod, and iPad...lol) and absolutely LOVE all of them. Will never go back.

    I used to run into computer issues with my PC before all the time, get viruses, but don't anymore. The only thing that caused me some frustration was that there are some things that apple software isn't compatible with, like WAV files, but there are usually work arounds. In my opinion though it's not a deal-breaker. Apple products are great. :)

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  5. I've never been in one but we have some too here so I saw them. But I don't have anything to buy so I don't really look closer and like you said many people in it.

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  6. I'm an absolute retard when it comes to devices and computers :)

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  7. What do they do at the genius bar?

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  8. I walked past one once in the Florida Mall in Orlando. It did look sci-fi. But just a couple stores down was the Windows Store and it looked exactly the same.

    I don't think we have either of those here, though. And I don't mind Windows 8 (well, 8.1 now). Once you get used to it, it's no biggie.

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  9. I've been in a retailer Apple store that was privately own but the owner since sold his store. Apple big boss required that he moved to a mall and he refused and they pulled his dealership away from him.

    We can order online from Apple Store.
    I love my apple MacBook Pro and I'm certainly not a techie.

    Hugs,
    JB

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  10. Haven't been in one either, still on windows 7, but if I ever have to go to crummy windows 8, I may make the leap

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  11. Yvonne--The Genius Bar is a big bar along one wall of the store. The workers stand behind it like bartenders. You bring your laptop up and they help you with anything you need. I don't know what they do if you come in with your laptop and didn't purchase Apple Care? I've had iPhones and iPods since 2006 and I've not once needed tech support for them. Wish I could say the same for this Sony Vaio I bought last year...

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  12. no, no apple products for me. at least, not yet.

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  13. How do you attract the geeky types? You decorate your place like a replica of The Starship Enterprise.

    ;)

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  14. My husband and I are solid android users but out oldest loves her Apple so yes I have been in a store. A little intimidating actually LOL! But I have heard that once you use Apple you pretty much stick with it so...it will be interesting to see what you think if you do make the switch.

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  15. I have been inside an Apple store and tried playing around with a iPad. According to the little kid who was watching my struggles, maybe I'm not smart enough for an iPad.

    My computer-programmer significant other used to be a hard core PC guy, but now he's becoming more and more an Apple guy.

    However, I will cling to my PC for as long as I can.

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  16. No, I've not been in an Apple store. We don't have anything Apple. Not yet anyway.

    Have a terrific day. ☺

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  17. I've never been in one, but it looks impressive. That's a big leap for you. Everyone I know who has Apple is very happy with it, though.

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  18. I have never been to an Apple store. It looks quite exciting. I do not own Apple anything.

    Love,
    Janie

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  19. It makes me smile when I get to the mall before opening hours, and I already see a line outside of the Apple store. I have a PC, but I'm not afraid of experimenting here and there.

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  20. Yes I have been to one. My kids had us stop at one on our way to the beach...as a sort of tourist stop. Apple does have excellent customer service. Love dealing with them! All companies need to take lessons.

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  21. Hi Stephie! I have been to the Apple store, several times. I broke down and bought an IPad, and even took a class. (I need to take more actually.)
    I find the people there very helpful.

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  22. I've never been into one and I'm not sure why. Maybe the store seems a tad bit too futuristic for me and I'm old school (or probably just too darn cheap, lol).

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  23. At the local mall, there's a line outside the store every weekend. A long line. Before you can get in. So, no, I haven't been inside.

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  24. Oh no, I certainly wouldn't wait in line to get in! Maybe that's why ours had so many employees. This was a Saturday afternoon when I was there--but it was March, so maybe it gets busier in the summer. I know when they release a new product, the lines are ridiculous. I've never waited in line for an iPhone, though. I just buy it online and wait.

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  25. oh man I can't tell you how intimidated I am by the Apple store! I use Windows too but love my iPhone. My brother's a techie (he's a manager for web tech at a university) so I basically let him deal with all my Apple related issues since it's so foreign to me. But they def know their stuff at the Apple Store--so impressive!

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  26. hahahaaaaa-ok I have never been in an Apple store or any computer store. I was once in Best Buy so i know what you mean..the same is with Futureshop. One day I will get an a-pad(Is that right-the one where it is like a mini-computer and you put Apps on it etc...?)

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  27. My first PC wen I worked at University was an apple! And all the gadgets were apple but I never been In apple store!
    Sounds nice!
    xo

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  28. I have no control and am currently very happy in my PC world - I fear a trip to the Apple store would rock that boat! My husband loves it!

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  29. That AOL & Windows 8 comparison made me laugh. Oh my! I hate Windows 8 with all my heart. I've always been a Windows person but I just can't get used to this and miss my old laptop.
    Never been to an Apple store but I do love my Ipad!

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  30. I like the apple store, but I don't think I'll ever get a Mac. The hardware is too expensive, even if the software is great.

    You can fix Windows 8 to look like 7. Though I figure by the time I need a new PC, Windows 9 (or whatever they call it) will lose the tablet look and the other problems.

    I also have no problem using a computer with Ubuntu (Linux) again.

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  31. I think one time we ventured into an Apple store to look for an iPOD for son. I do agree they are totally knowledgeable in that store, a bit intimidating if you don't know much about their technology :)

    We were at Best Buy yesterday looking at computers and actually did have someone approach us to help us. He was able to answer the question hubby posed, but only because the information was on the box :)

    betty

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  32. I haven't been. I like my gadgets but I'm not a full on technocrat. I've seen it from the outside though and it looks like the inside of a spaceship to me LOL

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  33. I love the Apple store, it is just so clean and well designed!
    Missie @ A Flurry of Ponderings

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  34. I'm a solid PC person, mainly because I use a slew of programs and I don't want to re-learn everything.

    Secondly, I think Apple is expensive.

    You may find it hilarious to know that I still use my very first AOL email address for private email. I've had it since the beginning og AOL...I got my first choice for my email...it was that long ago.

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  35. For me it isn't Windows 8--it's this Sony Vaio, which was built with a defective network card that causes it to lock up every couple of days. I don't know if it's incompatible with Win8 or what but Sony won't fix it. So I bought a cheap wifi card from Amazon that keeps me online, but it doesn't fix the locking up problem. That forces me to power off when it happens--which eventually causes the o/s to become corrupt and I have to reload the whole thing every 3-4 months. It's kind of annoying not to be able to store things on my hard drive because I know I'll lose it all. It's all on Microsoft OneDrive and backed up on my flash drive now.

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  36. And THAT is why I'm done with Microsoft! Just give me a laptop where they'll fix a problem if something is defective...and where the software is written to work with the hardware.

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  37. I have never been in an Apple store but it sure does look cool - and expensive.

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  38. I like Apple products and am thoroughly satisfied with my iPhone but I'm kind of turned off how Apple markets themselves as a "lifestyle."

    A computer or a phone is a tool no different than a hammer, a microwave or an automobile. You buy and use whatever works best for your needs and your budget.

    Kudos to Apple for building their brand and having what appears to be great customer service, but I would be much happier if people didn't turn up their nose or makes faces when someone says "I have an iPhone" or "My Android does this."

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  39. True...although it's a little amazing when you think about all the things our telephones do. I never would have imagined, 30 years ago, that a phone could give me access to written communications from people, plus be a calculator, a flashlight, a voice recorder, hold all my (Kindle) books, serve as a camera and videocamera... That is pretty amazing, and it's weird that it all started with a telephone. Why a phone and not our camera or watch? It's like an electronic Swiss Army Knife.

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  40. Oh my! What an experience. I've never been but hoping to go next time I'm in US.

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  41. I've never been in an apple store but glad you had a good experience with it.

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  42. I haven't been to Apple Store. It would be interesting to visit. I imagine how busy the employees would be. Thanks.

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  43. I have not been in an Apple store, but I'm seriously considering a Mac for my next computer. I'm just not sure about learning a whole new system. I love my iPhone so I think it would be a good change.

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  44. I've been in one once last year when my iPod went byebye after a month of having it. Faulty. :(

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  45. I have an iPod, but I think I avoid all other Apple products on sheer principle now because Apple People can be SO obnoxious.

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