Tuesday, October 01, 2013

Have You Tried Rebooting?

I went to school to be a TV reporter. I worked in public relations for seven years. And then...

I earned a living fixing computers.

Yes, I was Nick Burns.




How did I end up THERE? I have no idea. There were no signs of it in high school or college. I hated DOS at first sight and, even when computers reached the point that we all started loving them, I still had no place working on them.

Confession time: from 1999 to 2013, I lived in fear, DAILY, of help desk tickets. If you don't fix computers, imagine someone handing you a piece of paper and sending you off to figure out someone's computer problem. That was me.

But I faked it. Apparently I faked it pretty well, too, because every time I left a help desk position to take a position somewhere else, I was told I was going to be missed greatly.

Oh, in case you missed it, YES, I left a help desk position to take a position somewhere else...repeatedly. And every time I was promised I would never have to do help desk tickets. And every time, someone, somewhere would decide it was a good idea to put me on the help desk. In my later years, I was put "in charge of" the help desk. But don't be fooled if anyone ever tells you being put in charge of something means you won't be doing that something. Whether you're managing a local fast food joint or heading up a team of engineers, you still will be expected to help your team, probably on a daily basis.

But I digress. My point is, I was never meant to fix people's computer problems. I have no idea what makes these things work and really don't care to know. I love writing about technology and the latest Apple operating system and cool cases to buy for your smartphone--that sort of thing brings out the gadget geek in me. But if you want me to take an iPhone apart, forget it. Not only do I have no interest in doing anything of the sort, the idea terrifies me.

No, I don't know why your printer isn't working. And the good news is, I don't have to know anymore because it's not my job.